About OYUNA

OYUNA is redefining luxury through sustainably crafted cashmere collections rooted in the heritage and landscapes of Mongolia. Founded in London in 2002 by Oyuna Tserendorj, the daughter of a Mongolian herder, our mission is to be the cashmere brand of tomorrow - the leader in rebalancing the cashmere industry's relationship with the ultimate source of its valued fibre from Mongolia and its nomadic herders - and to thereby ensure the viability of the cashmere industry for tomorrow and beyond.

Our clients span luxury department stores, independent boutiques, high-profile interior designers, corporate gift buyers, and private aviation and yacht companies worldwide. Alongside our heritage, we are a forward-looking, systems-driven business, continually evolving how we operate to support a modern, global luxury brand.

The Role

We are looking for a dynamic and driven sales coordinator to support across all areas of the B2B and B2C business. This is a multifaceted role offering real growth potential within a close-knit, collaborative team. You will work within our integrated Odoo ERP system, supporting a streamlined and data-driven sales and operations process. The ideal candidate shares our sustainability values and thrives in a fast-paced, entrepreneurial environment. You will be proactive, highly organised, and solutions-focused, with a genuine passion for purposeful luxury and a creative approach to problem solving.

Main Responsibilities

RTW & Home

• Provide excellent admin support throughout the whole sales cycle, from initial enquiry through to logistics and after sales care 
• First point of contact for sales enquiries, responding in a polite and timely manner by phone and email 
• Work with sales manager to set up and run the RTW seasonal sales appointments in Paris and London; including preparing the showroom and assisting with creating relevant sales materials 
• Be responsible for excellent customer service for all wholesale customers. Input wholesale orders accurately, send order confirmations and invoices and support with any ad hoc queries 
• Help create any physical and digital sales assets that are required for both RTW and Home collections
• Assist creative director on seasonal collection photo shoots
• Support the sales and warehouse team during the distribution period, liaise with clients on shipping and order queries
• Create shipments for B2B orders; preparing global shipping documentation. Liaising with warehouses and logistics partners to ensure timely delivery and exceptional service
• Arrange all sample shipments and loans to clients and coordinate returns
• Reserve stock for clients, liaising with the logistics manager 
• Provide stock lists for clients when necessary, supporting B2B clients with in season re-orders
• Chase client payments when necessary, liaising with finance to ensure all payments are paid quickly, tracked and allocated accurately
• Assist with client outreach
• Maintain accurate sales data and reports

B2C / E-Com

• Provide excellent customer service on all B2C customer enquiries
• Organise and track returns and exchanges, updating stock records accordingly
• Monitor and manage customer pre-orders
• Update shipment trackers

Archive Sales & Events

• Assist with the planning and smooth running of seasonal sample sales and brand events

About You

• Proven experience in sales administration, coordination, or customer service, ideally within a luxury, fashion, or lifestyle brand
• Meticulous attention to detail with strong organisational abilities
• Proficiency with Google drive, Microsoft Office, Shopify, Canva
• Experience working with integrated ERP systems (Odoo preferred), supporting data-driven sales and operational processes
• Knowledge of global shipping and international trade documentation is an advantage
• Excellent written and verbal communication skills
• A proactive, solutions-focused mindset with the ability to work independently and collaboratively within a global team

What We Offer

• Competitive remuneration
• Annual product allowance
• 25 days of annual leave plus public holidays
• A supportive and collaborative team.
• Opportunity for career progression and international travel
• Hybrid working, 1 day per week from home

Ideal start date: mid-June.

Applications should be submitted directly to sales@oyuna.com including a CV and covering letter.

www.oyuna.com