At Used Kitchen Hub, we give exceptional kitchens a second chapter.

We’re a family-run, trusted marketplace for pre-owned and ex-display luxury kitchens — combining transparency, care and sustainability with a genuinely personal service.

As we continue to grow, we’re looking for a confident, people-first Sales & Customer Success Executive to join our team in Borehamwood.

The role

This is an inbound sales and customer success role, not a back-office customer service position.

You’ll be the first point of contact for buyers and sellers — guiding enquiries with warmth and clarity, building trust quickly, and moving opportunities through the pipeline with pace and confidence.

You’ll work closely with sales, marketing and operations (including dismantle & delivery scheduling) to make sure every client experience feels smooth, informed and well looked after.

What you’ll be doing

• Owning inbound enquiries across web, phone, email and social
• Qualifying buyers and sellers, advising honestly, and progressing opportunities
• Proactively following up warm leads and past browsers to maintain momentum
• Booking viewings and calls, keeping deals moving
• Coordinating dismantle & delivery (D&D) with operations so timelines and expectations are clear
• Keeping CRM records immaculate — logging every interaction and managing deal stages
• Supporting lead generation and onboarding for both buyers and sellers
• Working closely with marketing on referrals and targeted outreach
• Representing Used Kitchen Hub with an authoritative but warm, trusted-advisor tone

What we’re looking for

• Proven sales experience (inbound, account handling, phone & email)
• A people-first approach — confident, caring and naturally persuasive
• Strong enquiry handling and objection management
• Highly organised with a love for tidy pipelines and clear notes
• Confident CRM user (HubSpot, Pipedrive, Salesforce or similar)
• Strong Office / Excel skills
• Kitchen, interiors or fit-out experience is a bonus — not a requirement

What success looks like

Within your first 3–6 months, you’ll be:

• Responding to inbound enquiries quickly and consistently
• Improving conversion from qualified enquiry to sale
• Ensuring smooth dismantle & delivery handovers with fewer avoidable delays
• Feeding valuable insights back into marketing to improve lead quality and volume

Why join Used Kitchen Hub?

• Purpose-driven business: sustainable luxury done properly
• Family-run culture with real care for customers and colleagues
• High-growth environment with room to develop
• Training and benefits tailored to experience

If you enjoy helping people make confident decisions — and want to be part of a business doing things the right way — we’d love to hear from you.

Pay: From £30,000.00 per year

Benefits:

Company pension

Free parking