About us:

The Natural Dispensary is more than just a distributor of products. We believe: in nature’s wisdom, in the value of qualified healthcare practitioners, that health is nuanced, relational and deeply human.

As we grow and evolve it matters that we name what anchors us. In a world that often moves fast, loud and aggressively, we choose to move with care and clarity. Choosing better, partnership and integrity over more and inauthenticity.

We are building the Home of Natural Healthcare, a place our industry deserves. A place where practitioners feel supported, suppliers feel respected, teams feel safe, and community is not a slogan but a lived experience. We are continuing to build a workplace that people are proud to be part of and want to grow and prosper within, which ever role they hold. We treat each other kindness and care, not being afraid to challenge positively with the intent of honesty and transparency. If you are looking to join a team and a company that genuinely cares about this industry, then keep an eye on our vacancies.

About the role:

The Sales Growth and Experience Manager will lead the Customer Care, Practitioner Care, and Partnership Care teams, creating the systems, culture, and clarity needed to deliver meaningful sales growth for our people, partners, and practitioners alike.

You’ll build structure and purpose into every touchpoint, ensuring our customer journey reflects care, connection, and excellence. This role will create and drive our sales strategy, across all channels with empathy, combining data-driven leadership with human development.

Management & Sales Growth

• Develop and implement the strategy to ensure the Customer, Practitioner, and Partnership Care teams to deliver growth in value, loyalty, and experience.
• Create and drive sales strategy in line with business objectives, with meaningful KPIs and ability to use data to adapt and re-align accordingly.
• Align people and process around shared goals and an empowering, service-led culture.
• Identify opportunities for engagement and value that support both business performance

Customer & Practitioner Experience

• Design and optimise customer and practitioner journeys, from onboarding to long-term engagement.
• Ensure communication, support, and service are consistent, caring, and on brand.
• Collaborate with marketing and product teams to enhance connection and satisfaction.
• Identify opportunities for additional growth within the practitioner and work with Practitioner Care team to maximise

Systems & Insights

• Own and champion CRM adoption and data-led decision making.
• Establish clear reporting and continuous improvement processes to track progress and impact.

Team Development

• Coach, mentor, and grow your teams building confidence, collaboration, and accountability.
• Introduce meaningful KPIs centred on quality experience and service

About You:

• A demonstrable background in sales, customer success, account management, or operations leadership, ideally within health, wellness, or purpose-led sectors.
• A people-first leader with a commercial mindset equally motivated by performance and care.
• Skilled in CRM systems, customer journey design, and data-informed improvement.
• Empathetic, structured, and driven by service excellence.
• Passionate about natural health, wellbeing, and conscious business.

About the salary and benefits:

Salary: £55,000 - £65,000

Above minimum pension contribution

33 days annual leave including bank holidays

Employee discount on our product line

Life insurance

Employee Assistance Programme and Virtual GP access

Monthly company lunches

Bi-annual company celebrations

Wellness initiatives - we are just about to launch our garden project and office based yoga!

We value the face to face connections that being in the office brings, but we also appreciate that sometimes flexibility is needed. This is a new role within the business, so initially we would be looking for full time, based in our Stroud offices, but there would be the possibility of one day working from home per week.