Sales Manager - Clapham Junction Station Club, Clapham Junction If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue. As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club. Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication. Evaluate and adjust sales strategy and activity based on performance trends. Capture data and outcomes of calls, appointments, and tours using company systems. Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members. Ensure exceptional service to enhance the joiner experience and encourage referrals. Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Provide comprehensive training on the ‘Joiner Experience’ focusing on personalized tours. Always adhere to company policy and procedures. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Maintain high standards of cleanliness and hygiene in the club. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance. Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services. Complimentary gym membership for you and discount for family member. Professional Development: Opportunities for ongoing professional development and career advancement.