The Role Permanent Full Time Why this role?As our Sales Office Manager, you'll play a key role in the success of our branch. You'll lead and inspire a dedicated sales team, support our customers with everything from parts to tooling, and help us secure the best supplier deals along the way. It's a role that's as challenging as it is rewarding—and a great opportunity to shine in a fast-paced, growing business.What we're looking for A natural leader who thrives in a team environment Someone with strong customer service experience (sales background is a bonus, but not essential) Ideally exposure to manufacturing, MRO, PPE, or trade counters—but don't worry, full training is provided Hands-on managers who enjoy supporting their team while staying connected with customers If you're ready to roll up your sleeves and take ownership, we'd love to hear from you.What you'll be doing Lead, coach, and develop the internal sales team to exceed targets and deliver outstanding service Set, monitor, and manage performance goals for individuals and the team Work closely with suppliers and technical specialists to create opportunities for growth Oversee sales administration, ensuring processes run smoothly and efficiently Build strong customer relationships—handling queries directly and spotting opportunities to upsell across our product portfolio Drive quotation management by leading from the front and encouraging best practice JBRP1_UKTJ