Join a leading global fashion company renowned for its portfolio of premium brands and innovative designs. We are seeking a motivated professional to take on a pivotal role in Sales Operations & Customer Service, ensuring seamless order management and exceptional customer experiences across the DACH region. The ideal candidate must have experience working with key retail account Amazon , bringing knowledge of online and multi-channel sales processes. This is your opportunity to work with a dynamic, international team, develop strong relationships with key customers, and contribute directly to the growth of high-end fashion labels while honing your expertise in orderbook management, operational excellence, and client service.

Main Responsibilities Will Include:

Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets. Lead, coach, and support your team, providing tools, training, and performance feedback to help them excel and achieve KPIs. Maintain an overview of your region, reporting successes, challenges, and any customer/order issues to your manager. Manage customer data, including orders, pricing, part numbers, VAS, and ensure orders are reviewed and accurate before shipping. Analyse orderbooks, communicate risks or delays to customers and sales teams, and collaborate with Sales and Logistics to res...