Sales Operations Manager

Our Central Sales team is growing and we are looking for a Sales Operations Manager, who will report to the VP of Sales and Partnership UK/EU and key Central Sales’ HODs and will play an integral role in the performance of our Central Sales Support Team. This role will lead our RFP, Sales Coordinators and Data Analyst teams to ensure all internal KPI’s are met. This position plays an important role in monitoring real-time business performance by interpreting data, and recommending immediate actions

This role sits within a strategic planning and operations function, partnering closely with the Hotels Sales team and key stakeholders to bring operational rigour, automation and data-driven decision making to complex commercial programs.

Key Responsibilities:

• To contribute the sales effort of the region, as directed, in line with overall financial objectives and provide the leadership team an accurate picture of sales performance per person per account as well as likely conversion of submitted RFPs.
• Help and support develop the sales team with sales training, system training and communication.
• Ensure to implement all marketing-led initiatives and keep up to date with market trends, competitor developments and customer performance and communicate this information to the relevant individuals within the Hotel and wider Millennium Hotels and Resorts organisation ensuring the sales team are fully briefed
• Reporting Processes – To assist with reporting & implementation of processes behind accurate sales reporting per sales person per account.
• Liaise between the Central Sales team and the regional teams in the UK and the EU.

In return we offer:

• Bonus
• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.”

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry