Sales Operations Manager

Salary: £55,000 - £70,000 pa, DOE

Location: London – Hybrid working model

Benefits: Comprehensive & competitive benefits package

Channel Experience: VAR, IT Reseller, Vendor, Distributor

Roles & Responsibilities:

Sales Governance & Processes:

• Define and maintain standardised sales processes, monitoring compliance and create accountability mechanisms to ensure consistent and repeatable execution.
• Establish sales governance frameworks, including qualification criteria, pipeline stage definitions, forecasting cadence and activity expectations.
• Act as the key liaison between sales, marketing, finance and service teams to ensure process alignment.

Reporting & Analytics:

• Develop and maintain dashboards and reporting across pipeline, forecast, quota attainment, activity, revenue and margin.
• Deliver regular business insights to sales leadership, finance and executive stakeholders.
• Build analytics that support revenue planning, segmentation, targeting and performance optimisation.
• Support leadership in Quarterly Business Reviews and strategic sales planning.

Territory & Quota Management:

• Work with sales leadership to define territory models, account allocation and segmentation rules.
• Administer quota setting processes, workload distribution and annual sales plan deployment.
• Monitor and adjust territories and targets as business conditions evolve.

CRM & Workflow Management:

• Own and maintain the CRM platform architecture, data structure, fields, rules, workflows and integrations.
• Develop and enforce CRM usage policies, ensure high standards of data hygiene, providing training and enablement initiatives where appropriate.

Incentive & Compensation Administration:

• Own the administration of sales compensation plans, including logic, calculations, tracking and dispute resolution.
• Ensure timely and accurate incentive payment cycles aligned to payroll processes.
• Support design and modelling of compensation plans that motivate performance and align with business objectives.

Customer Procurement Portals & Digital Sales Enablement:

• Oversee the setup, integration and ongoing management of customer procurement portals, e-commerce tools, CPQ systems, and digital buyer workflows.
• Identify improvements to procurement portal usability that reduce friction and improve customer experience.

Skills & Experience:

• Previous experience within a Sales Operations, Commercial Operations, Revenue Operations or similar role.
• Previous experience working within the Channel - VAR, IT Reseller, Vendor, Distributor would be highly beneficial.
• Proven experience designing or optimising sales processes, data governance and reporting frameworks.
• Strong knowledge of CRM platforms and supporting SaaS tools.
• Excellent communication skills, highly organised, detail-oriented and execution-focused.
• Analytical mindset with the ability to translate complex data (using Excel/Sheets, Power BI, etc) into actionable insights for non-technical audiences.
• Experience with incentive compensation systems and modelling is advantageous.
• Comfortable working across multiple teams and influencing without direct authority.
• Proactive, commercially aware and adaptable character.

Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates.

For further information, please contact Alice McGlaughlin.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.