Sales Representative Main Duties and Responsibilities: Learn and maintain in-depth knowledge of our customers, products/services, competition Responsibility for trade counter sales always providing excellent customer service, dealing with customers in a courteous, professional and knowledgeable way Supporting general customer enquiries relating to trade, B2B and B2C, Internet, Telesales and CASH sales - Taking orders over the phone and in person at the trade counter, entering onto the sales order system, picking, delivery noting, invoicing where necessary Dealing with customers/clients inquires, complaints, disputes over the telephone Supporting the sales team in collection customer feedback/reviews

Trustpilot Taking Cash, Credit/Debit Card and BACs payments from business and personal customers Support sales team with contacting suppliers/couriers regarding missing/late deliveries Supporting to sales team where necessary to improve sales

trade conferences/meetings Assisting with stock control/audits, quality and general inbound/outbound logistics where necessary supporting the warehouse, receiving sales orders, preparing sales orders and relocating products in the warehouse/trade showroom Supporting sales and warehouse team with in-bound stock when overseas stock is imported (manual handling training will be offered) Organising stock, maintaining goods in/returns system where necessary

in order to fulfil new and existing sales orders with least amount of to follow orders as possible Ensuring trade counter and warehouse is clean and tidy, abiding with H&S regulations Updating internal systems and databases where necessary Any ad hoc duties directed by the finance and the sales team Other ad hoc duties necessary to support the admin & office team

general filing/record keeping/ IT Job Overview, Skills and Experiences Required: Able to work under instruction, independently and as part of a team Trustworthy, reliable and good attention to detail Sound decision-making skills and the ability to plan and prioritise Attention to detail and computer literacy

Sage 50, Outlook, MS Word, Ms Excel Ability to deal with customers over the phone professionally Possess the physical ability to lift and move moderately heavy items Manual handling, working from heights and working with ladders experience (training will be provided) Ability to work within a warehouse and logistics environment Computer-Aided Design (CAD) knowledge would be helpful Working Hours Monday - Friday - 8:30am

5:00pm Work Arrangement:

This is a fully on-site role

attendance at the workplace is required every day. Remote work or work-from-home is not available for this position. Company benefits: 25 Days Holiday Company Pension Free tea & coffee provided Commitment to CPD and growth in an expanding company

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