Sales Support Coordinator – Export Documentation Specialist

(3 days per week onsite)

Hybrid Working | B2B Solutions

Are you an organised, proactive professional with a passion for international trade and excellent customer support? We’re looking for a Sales Support Coordinator to join a dynamic B2B team that delivers high-quality solutions across the UK and Europe.

This is a key role supporting sales operations with a particular focus on UK and European export law, regulations and documentation — ensuring seamless delivery of orders from order entry through export compliance to shipment.

What You’ll Be Doing As a Sales Support Coordinator, you’ll play a crucial part in the end-to-end commercial process, ensuring customer orders are executed efficiently and compliantly:

Sales Support & Coordination

• Provide proactive support to the sales team and international clients from order receipt to completion.
• Manage customer enquiries via email and telephone with professionalism and urgency.
• Work closely with internal teams — sales, logistics, finance and warehouse — to ensure timely order fulfilment.

Export Documentation & Compliance

• Prepare, review and manage all export documentation in line with UK and EU regulations (commercial invoices, packing lists, certificates of origin, export declarations).
• Ensure compliance with current UK & European export laws and documentation standards.
• Work with freight forwarders, customs brokers and logistics partners to support export processes.
• Stay up-to-date with changes in trade legislation, advising internal stakeholders accordingly.

Order Processing & Systems

• Accurately input and manage customer orders in the CRM/ERP system (experience with MS Dynamics is highly valuable).
• Maintain accurate records of export compliance and documentation in line with audit and regulatory requirements.
• Monitor and report order status to internal teams and customers.

Who We’re Looking For

An ideal candidate will have:

Strong experience in sales support and export documentation within a B2B environment

Knowledge of UK & European export law and documentation requirements

Experience with MS Dynamics or similar CRM/ERP systems

Excellent communication and organisational skills

A proactive, detail-oriented approach with an ability to manage multiple priorities

Comfortable working 3 days per week from the London office

Bonus / Nice to Have

Previous experience in furniture, interior solutions, manufacturing, or project-based B2B sectors

Familiarity with international logistics, customs processes and freight coordination

• Why This Role Is ExcitingBe at the heart of a respected furniture solutions business shaping workspaces and learning environments across the UK and Europe. fira.co.uk
• Use your export law knowledge to make a real impact on customer satisfaction and operational excellence.
• A hybrid work model with flexibility and a supportive sales team environment.
• Opportunity to grow in a role that bridges sales, compliance and international operations.

If you thrive in a fast-paced commercial environment and enjoy being a key part of cross-functional coordination — especially where export compliance meets customer service excellence — we’d love to hear from you.