Sales Support Executive - Technical

New Today

About the Company:

Call Systems Technology (CST) is a leader in innovative communication technology and critical alert software solutions. Trusted experts for 30 years, we supply multiple sectors including hospitality, retail, industry, leisure, education, healthcare and the luxury market.

We provide on-site wireless communication solutions including paging systems, two-way radios, critical alarms, call button solutions and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, museums, global restaurant groups, and many other industries and sites around the world.

About the Role:

* You’ll work closely with the Senior Account Managers and the Sales Support team to learn the products, systems and solutions CST offers. A structured training program includes time spent with each relevant department to really get to grips with our products

* Manage sales administration and processes related to the role –raising Quotations and Sales Orders, CRM, research, documentation and diary management

* Make calls to stakeholders, both internal and external, confirming installation dates, parts availability, or otherwise as required

* Take inbound client calls when required to assist the Account Managers and colleagues

* Liaise with Sales, Warehouse, Logistics and Shipping departments where required

* Update client information and any call/appointment/documentation details to our CRM system; check existing information to ensure correct and current

About you:

* You’ll need a minimum of 3 years’ experience of sales support (ideally in a technical, manufacturing, or engineering environment) and sales order processing

* Experience in a process-driven environment (ISO preferred) with good understanding of workflow methodology

* Excellent attention to detail – product codes and strong numeracy essential!

* Proficient with MS Office 365, MS Teams, CRM/SOP data entry (Sage ideally, or similar)

* Customer-focused friendly, professional telephone manner

* Strong email and verbal communication skills are required as you will communicate directly with the prestigious clients we work with

* A demonstrable interest in and ability to develop your technical knowledge of our products - must be keen to learn!

* Live within a reasonable commute to our office in Elstree
Apply
Location:
Elstree
Salary:
£26,000 - £28,000 /annum +contributory pension, free parking
Job Type:
FullTime
Category:
Engineering

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