About the Role

The role involves supporting the Sales Team with various administrative tasks and ensuring customer satisfaction through effective communication and relationship management.

Responsibilities

Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool. Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation. Creating strong relationships with the Sales Team to manage customer SLA’s. Utilise existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues. Handling and triaging of company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business. Escalating complex issues to the appropriate teams and following up until resolution. Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPI’s. Collecting and analysing customer feedback and data to improve our products and services. Collaborating with other departments and teams to ensure customer satisfaction and retention. Creating Purchase Orders and Sales quotes. Disseminating the mo...