Sales Support Executive (hybrid - 3 days office based, 2 days home)

Basic: £26,000 - £27,000

Industry: FinTech SaaS

WHY: Perfect place to start a sales career

• Do you have 6 - 24 months experience within Sales Support, Sales Admin, B2B customer services, B2B sales experience?
• Do you want to progress into an SDR within 12 months?
• Fancy joining a rapidly growing SaaS firm in a very good industry?

The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. The business is in scaling mode following recent investment so there couldn't be a better time to join. With over 10,000 customers their SaaS solutions are industry recognised winning numerous awards. This role is a great entry point into the organisation where you can have a long career and see progression into multiple different areas of the business. The FinTech industry is one of the fastest growing and most lucrative industries in the UK.

They are looking for a Sales Support Executive to join their sales team. Your primary role will be to manage all inbound sales queries, customer renewals, billing issues, and account-related follow-ups. While you will not be responsible for closing sales, your input and efficiency will directly support the success of our Account Managers. The role plays an important part in ensuring customer requests are handled efficiently, records are kept accurate, and administrative processes are completed on time.

This business is rapidly growing with an excellent culture and great office environment. You will need to prior experience within a sales support, sales admin, customer service type of role ideally within a B2B environment. Experience of technology / SaaS would be a huge benefit.

Key Responsibilities:

• Be the main point of contact for inbound enquiries and then distribute to the relevant sales person
• Speak to current customers to help with any customer queries
• Billing and payment queries
• Account renewals and upgrades
• General product or pricing questions
• CRM data corrections or requests
• Manage a share sales support inbox and assign / respond promptly
• Follow up on overdue renewals
• Liaise with finance to resolve billing discrepancies
• Keep accurate records in CRM (Hubspot)
• Maintaining a high first-response rate and customer satisfaction
• Keeping the sales team focused by resolving support/admin tasks efficiently
• Ensuring all renewals and billing issues are processed on time
• Demonstrating strong time management and responsiveness

Qualifications & Experience:

• 1+ year in sales support, customer success, or service orientated role
• Experience with b2b customer service, support, subscriptions or renewals
• Familiarity with KPI’s and productivity tools
• Exposure to SaaS or service-based businesses preferred
• Ability to convey information clearly and professionally, both verbally and in writing, to customers and team members.
• Attentively understanding customer needs and responding to their queries with precision and empathy.
• A proactive approach to ensuring customer satisfaction and resolving concerns efficiently.
• Quick thinking and resourcefulness to address client challenges and provide effective solutions.
• Accuracy in processing orders, recording information, and following up with clients.
• Skill in prioritising tasks, managing multiple inquiries simultaneously, and meeting deadlines.
• Familiarity with CRM systems, sales platforms, and standard office software.
• Willingness to work closely with colleagues to achieve common sales and service goals.