Sales Team PA / Office Assistant

Location: Chelsea, London

Type: Full-time

Salary: Competitive, based on experience

Catchpole & Rye is a family-run business known for its beautifully crafted bathroom collections. We’re looking for a proactive and personable Sales Team PA / Office Assistant to support our busy Chelsea showroom and dynamic sales team.

Why Join Catchpole & Rye?

• Competitive Rewards: Attractive salary based on experience.
• Dynamic Environment: A varied, fast-paced role in a design-led retail setting.
• Supportive Culture: Work within a close-knit, collaborative team.
• Growth Potential: Opportunities to develop within a respected British luxury brand.

Your Role

You’ll be the organisational backbone of our sales and marketing team, ensuring seamless coordination across internal operations, client communications, and team support. This is a hands-on role that blends administrative precision with people-focused service.

Key Responsibilities

• Diary & Travel Management: Coordinate calendars, appointments, meetings, and travel arrangements for senior team members across the UK and internationally.
• Team & Office Coordination: Facilitate internal communication, assist with onboarding, and support general office operations including reception duties, supply management, and maintenance tracking.
• Client & Communication Support: Manage internal and external communications, ensuring timely responses to emails, calls, and written correspondence. Greet and assist showroom visitors to deliver a premium experience.
• Sales & Project Administration: Prepare showroom schedules, support project teams with documentation, and assist with sales administration and customer communications.
• Document & Presentation Preparation: Draft, format, and proofread reports, itineraries, presentations, and client meeting materials.
• Data & Systems Management: Maintain and update internal databases and CRM systems; track key metrics for monthly reporting.
• Operational Support: Help implement and refine procedures, monitor deadlines, follow up on deliverables, and identify opportunities to improve administrative efficiency.
• Showroom Oversight: Order and restock showroom necessities, and ensure timely completion of maintenance tasks.

What You’ll Bring

• Administrative Expertise: Proven experience in a team-based administrative role, ideally supporting senior staff.
• Organisation & Efficiency: Exceptional multitasking and organisational skills, with a proactive mindset and strong attention to detail.
• Communication Skills: Excellent written and verbal communication abilities, with confidence in handling internal and external correspondence.
• Tech Proficiency: Comfortable using Microsoft Office (especially Excel); training provided on internal systems.
• Numerical Confidence: Accuracy in data entry and confidence working with figures.
• Team Spirit: A collaborative approach and a helpful, positive attitude.
• Professionalism: Impeccable personal presentation and the ability to represent the brand with confidence, especially when engaging with high-profile clientele.
• Industry Insight: Experience in the luxury or design-led retail sector is a plus.