sales-support-executive
New Yesterday
We are looking for a Sales Support Executive to join our team on a full time, permanent basis with a basic salary £26,000 - £29,000 depending on experience plus bonus.
This is your chance to join a multi-award-winning provider of Management & Sales training programmes, working with over 9,000 clients across the UK and globally. Their reputation is built on high-quality, interactive, and creative training delivered both face-to-face and virtually.
Their team is growing, ambition is big, and their culture is relaxed, fun, and passionate.
This is a critical commercial support role that strengthens our revenue-generating activity and ensures every enquiry, proposal, and sales process runs with clarity, speed, and accuracy.
You’ll be the engine behind the sales function - protecting conversion rates, keeping the CRM spotless, improving response times, and freeing up the sales team to focus on high-value selling.
If you enjoy SLA-driven environments, juggling multiple priorities, and being the person who makes everything work better - we’d love to hear from you.
What You’ll Be Doing
Lead & Enquiry Management
- Be first point of contact for inbound enquiries via phone and shared inbox
- Ensure all enquiries are logged, acknowledged, and allocated within SLA
- Accurately input leads into Salesforce with zero leakage
- Maintain high-quality Salesforce data across contacts, accounts, and opportunities
- Produce weekly pipeline and activity reports
- Support forecasting, audits, and closed-lost analysis
- Create polished, on-brand proposals using AI tools
- Prepare contracts, quotes, tenders, PQQs, and sales materials
- Ensure accuracy, consistency, and brand compliance across all documents
- Book discovery calls, demos, and follow-ups
- Liaise with trainers on availability, fees, and logistics
- Support scheduling for open courses and in-house programmes
- Log touchpoints and support account management activity
- Assist with renewals, upsells, accreditation set-up, and feedback campaigns
- Produce regular reports on leads, pipeline health, and performance
- Spot inefficiencies and recommend process improvements
- Provide operational support linked to sales activity when needed
Essential:
- Experience in sales support, commercial admin, or customer coordination
- Excellent written communication and attention to detail
- High-speed, accurate data entry
- CRM experience (Salesforce preferred)
- Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams)
- Confident and professional on the phone
- Organised, proactive, and commercially aware
- Comfortable working under pressure and meeting tight deadlines
- Adaptable, solutions-focused, and always looking to improve
What You’ll Get
- Salary: £26,000–£29,000 (DOE)
- Bonus: Up to 10% annual bonus based on company performance
- Hours: 37.5 hours per week (office-based at our Coventry HQ)
- Holiday: 22 days bank holidays, rising to 30 days with service
- Progression: Ongoing training and development in a growing business
- Healthcare: Private healthcare after 1 year (family cover after 5 years)
- Culture: Paid team socials (families welcome!), supportive and fun environment
If you are interested in this position, please click apply!
- Location:
- Coventry
- Salary:
- £26,000 - £29,000 per annum
- Job Type:
- FullTime