About the roleReporting to the Head of Business Systems, you’ll tackle every aspect of delivering high quality SAP projects and support to the JCB business. You will deputize for the Head of Business Systems in their absence. You will be leading the Global SAP functional team, owning the Global SAP support strategy and delivery, and have responsibility to drive continuous improvements to maintain high availability of SAP services. You promote the adoption of SAP standard and common process across the user community and lead the SAP training strategy. You oversee the shaping of business solutions, ensuring alignment with the strategic architecture.ResponsibilitiesLead and manage the Global SAP Functional Team, ensuring high performance and alignment with business objectivesManage the offshore SAP Cloud Support Team, driving service quality, responsiveness, and continuous improvementOwn the operational health of global SAP systems, coordinating upgrades, security patching, testing, and maintenance activitiesControl the purchase, allocation, and governance of SAP licences, ensuring compliance and cost efficiencyManage SAP tenants, including access, configuration, and lifecycle managementEnsure all SAP outages or service degradations are logged, communicated to stakeholders, and that system validation is completed post‑resolutionPartner with product owners and stakeholders to agree and provide SAP resources required to deliver key strategic initiativesOversee incoming SAP support tickets, ensuring appropriate prioritisation, tracking, and resolution through the SAP functional teamsQualificationsAre a natural leader with experience managing global SAP environments and third‑party service providersHave manufacturing industry experience, with an understanding of complex operational processesPossess a strong technical background, enabling effective engagement with both functional and technical SAP teamsAre proactive and solutions‑focused, taking ownership and anticipating issues before they ariseAre client‑focused, with the ability to balance service excellence and business prioritiesThrive in an ever‑changing, fast‑paced environment, adapting quickly to shifting demands and prioritiesWe value diversity and welcome applications from candidates from all backgrounds. We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, please email recruitment@jcb.com and a member of the team will be in touch. #J-18808-Ljbffr