Scheduler / FM Helpdesk Coordinator

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Scheduler / FM Helpdesk Coordinator JDR Recruitment is recruiting for a Scheduler / FM Helpdesk Coordinator to support the delivery of building maintenance services. You will act as the central point of contact for maintenance requests. You log jobs, schedule engineers, track progress, and update clients. The role requires strong organisation, clear communication, and the ability to manage multiple tasks at the same time. You work closely with engineers, subcontractors, and operations teams to keep maintenance work running efficiently.
Key Responsibilities
Helpdesk Management
Receive maintenance requests via phone and email
Log service requests into the helpdesk or CAFM system
Categorise jobs based on priority and service level targets
Provide updates to clients on job status
Scheduling and Planning
Schedule engineers for reactive and planned maintenance work
Allocate jobs based on engineer location, skill set, and availability
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Location:
Leeds
Salary:
£12.82 - £14.1 per hour
Job Type:
FullTime
Category:
Customer Service & Support

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