IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF ROLE: Manage and schedule Field Technicians' work to drive efficiency for both the business and customers. Support departments with scheduling-related customer queries and prioritise accordingly. Understand customer expectations to meet service lines. Use various systems to satisfy all stakeholders and generate the right outcome. Analyse and comprehend the abort process, take ownership and work to reduce future same site aborts MAIN RESPONSIBILITIES Optimise technicians schedules to drive efficiency. Conduct root cause analysis on failure demand, identify trends and reduce future risks. Share skills and knowledge with colleagues. Assist with RFM requests regarding schedules. Collaborate with other teams to ensure a high-quality service for IMServ customers and meet service levels. Take full responsibility for issues and resolve them promptly.<...