Global Highland is recruiting on behalf of a well-established service delivery organisation seeking an experienced Scheduling Team Lead to oversee and support a busy team of Scheduling Coordinators.

This is a key operational role focused on ensuring a seamless customer journey from initial order through to successful installation. You will lead day-to-day scheduling activity, support team development, and work closely with field engineers and service delivery teams to ensure efficient, right-first-time outcomes.

Key Responsibilities

Lead, coach, and support a team of Scheduling Coordinators

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Allocate and manage daily workloads effectively
Monitor team performance against key operational KPIs
Act as the main escalation point for customer and engineer queries or issues
Oversee scheduling, pre-siting, dispatch, and related workflow processes
Ensure accurate and up-to-date system records across all scheduling activity
Identify and resolve issues impacting customer experience or installation delivery
Support reporting, performance tracking, and continuous improvement initiatives
Work closely with operational teams to improve efficiency and service outcomes

About You

Proven experience leading a scheduling, customer service, or operational support team
Strong organisational and problem-solving skills with attention to detail
Confident communicator with the ability to manage stakeholders at all levels
Experience working with scheduling systems or CRM platforms
Ability to make effective decisions in a fast-paced xbpsjku environment
Customer-focused approach with a commitment to service excellence

Whats on Offer

Opportunity to lead a key operational team within a growing business
Supportive working environment with scope for development
Competitive salary (depending on experience)
Ongoing training and career progression opportunities
35 hour working week

If youre a driven leader who thrives in a fast-moving operational environment, wed love to hear from you. Please contact Lyndsey at Global Highland