Second Line Support Technician

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Synapri are partnering with a growing MSP supporting a diverse commercial and education client base, seeking a Second Line Support Technician with strong troubleshooting skills and a solid Microsoft technology background.

This is a hands-on role, providing exposure to varied environments and playing a key role in delivering high-quality technical support and maintaining critical IT systems.

Key Responsibilities

* Deliver 1st and 2nd line support across ~100 clients

* Diagnose and resolve hardware, software, and network issues

* Support Microsoft environments (Windows Server, Windows OS, Microsoft 365, Azure)

* Install, configure, and maintain ICT equipment and systems

* Monitor performance and carry out preventative maintenance

* Maintain accurate records within the helpdesk/ticketing system

Required Experience

* 3–5 years’ MSP experience (essential)

* Strong knowledge of Windows Client/Server, Microsoft 365, and Azure

* Solid understanding of networking (LAN/WAN, wired and wireless)

* Proven troubleshooting ability in fast-paced environments

* Experience with ticketing/helpdesk systems
Apply
Location:
Rochester
Salary:
£28,000 - £32,000 /annum
Job Type:
FullTime
Category:
IT

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