Job OverviewRELIEF Retail Security OfficerLocations: Camberley, Basingstoke, Bracknell, Slough areasPay: £14.38 per hour • Paid breaksRetail experience is essential. Must have a full UK driving licence and own vehicle as travel includes circa 30 miles radius each way.Shifts: Various times (between Monday – Saturday 08:00 and 22:00, Sunday 10:00-17:00) - must be flexible to work any day/time. Minimum 8-hour contract (permanent weekly shift, Saturday 9 hour shift in Camberley).Better places, thriving communities. This is a relief role covering sickness and holiday absences, so you must be flexible in terms of what days you work and able to pick up shifts at short notice.Joining details: Since 1987, Mitie has 80,000 employees and operates as a leading facilities management and professional services company.We are an inclusive employer and welcome applications from all suitable candidates.Job ResponsibilitiesYou are required to provide safety and security to our customer's property, people and assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors, and undertake additional training for continuous self-development, upholding Mitie and client reputations.As this is a relief role covering sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.Main DutiesUse ASCONE to maintain the security of the siteConduct regular patrols of the siteDeliver customer service to both staff and visitorsSupport staff with any reasonable requestEnsure the relevant reports are completed for accurate informationTrainingComplete all required competency training and undertake additional training to ensure continuous self-development as directed by the Operations Manager. Renew your licence 16 weeks before expiry.Security and Health & SafetyIdentify and report Health & Safety hazards on siteStay alert to threats or changes in the work environment and take appropriate actions to reduce disruption, loss or damageDeliver customer service to diffuse situations and avoid escalationMaintain professional conduct in challenging situationsRecord incidents accurately in the on-site systemCall emergency services and Control Room to report serious incidentsWhat We Are Looking ForValid Door Supervisor SIA LicenceExcellent customer service and communication skillsAbility to connect with store teams quicklySelf-starter, able to act without directionReport writing skillsAbility to work well under pressureBenefits and DiversityMarket-leading flexible benefits scheme including virtual GP, Salary Finance options, Choices platform for flexible benefits (dental insurance, shopping, tech purchases, etc.), MiDeals discounts, cycle-to-work, life cover, save-as-you-earn, and Mitie Matching Share Plan. Recognition through Mitie Stars with monthly cash prizes and potential top prize.We are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process, please let us know by emailing us. #J-18808-Ljbffr