Security Services Demand & Delivery Senior Manager

Location: Reading or London (4 days onsite)

Salary: Up to £80,000 base + bonus & benefits

About the Opportunity

We’re working with a Global Telco business revolutionising the industry going through a huge cyber security transformation! I’m looking for a Security Services Demand & Delivery Senior Manager to manage the delivery performance and quality of security services across a diverse portfolio. This is a senior, but hands-on role – in which you’ll act as the operational hub for security service delivery, managing demand, coordinating resources, tracking service delivery, and ensuring timely fulfilment of security services. The Senior Manager will work with security teams and clients to optimize service delivery and maintain service.

What You’ll Do

• Optimise the delivery of established security services and manage any changes to those services.
• Support allocation of service requests to appropriate security delivery teams.
• Monitor service delivery performance and quality, including tracking service delivery against KPIs.
• Support security product ownership activities, including identifying and assessing opportunities for continues improvement and changes required to meet regulatory and/or control requirements.
• Manage in-life security services queue and backlog in partnership with security engagement, security teams.

What We’re Looking For

• Significant experience within service delivery management.
• A strong understanding of security domains and managed security services.
• Proven experience working in large, complex organisations.
• Excellent stakeholder management and communication skills.
• Understanding of service management principles
• Strong organizational and prioritization skills

Why This Role?

• Managing security delivery & services in a global transformation programme.
• Innovation is at the heart of the role and business as a whole.

If you are interested in finding out more, APPLY NOW and send your CV to william.sharp@lafosse.com – providing your availability to speak over the xmas period and early January.