2nd/3rd Line Support Engineer

Central London – Hybrid

MSP Experience crucial

Salary - Flexible DOE

If you’re an experienced and adaptable 2nd/3rd Line Engineer who thrives in a fast-paced MSP environment. You're confident handling escalations, love diving into complex technical issues, and can communicate just as clearly with end users as with technical teams.

You're highly organised, calm under pressure, and have a passion for learning and evolving with new technologies. You're proactive, collaborative, and take pride in delivering high-quality support to a range of clients.

Then my client wants to hear from you!

Key Responsibilities:

* Handle and resolve 2nd/3rd line support tickets, working both independently and collaboratively

* Provide expert support across Microsoft 365, Azure, virtual environments, and networking infrastructure

* Monitor client environments for performance or security issues, and respond proactively

* Escalate complex issues where needed and follow through on resolution

* Perform admin and support tasks in Azure, AWS, and SharePoint

* Maintain accurate documentation of all client interactions and troubleshooting steps

* Contribute to internal knowledge bases and best practice documentation

* Support wider technical projects, system upgrades, migrations, and integrations

* Work closely with account managers and clients to understand thei...