Senior Account Manager (Digital Projects in Healthcare), ManchesterManchester, UKJob DescriptionWho We AreHH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.Purpose of the JobOur Senior Account Managers work alongside Account Directors, client stakeholders and other HH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.You’ll be a leader who can focus on the vision and strategies of the account—managing the tactical components of running the daily business, balancing daily support needs with long‑term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.Our client is a global brand within the Healthcare sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals—HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content.This role operates on a blended basis between the local HH Global office and home as necessary.Key ResponsibilitiesPlay a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliersOwn and resolve issues, quality concerns or corrective actions— influence client thinking to produce outstanding resultsManage the ongoing personal development of your team members through appraisals, one‑to‑one meetings, mentoring and trainingDevelop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the accountProviding technical input and advice on projects as required to achieve high quality standardsRegular MI reporting, production of account relationship plans, risk identification and managementRelationship management with all key stakeholdersOwnership of client account financial targets, turnover and profitabilityBe able to maintain and drive the WIP, budgeting and forecasting processConfidently produce detailed estimates, even for new offeringsDefining the project, building the project quotation for internal and 3rd party servicesMonitoring and controlling the project schedule, immediately communicating to the client any changes or delaysConstantly be alert to opportunities for organic growth of existing accountsKnowledge, Skills + ExperienceAdvanced client service management experience, including time spent working on developing and maintaining client relationships and across multiple vendorsHealthcare Creative agency background, MedEd or MedCommsBrand expertise in both primary and secondary careSound understanding of science and medicine, the healthcare environment and the pharmaceutical industryDigitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients’ brand strategic or tactical plansUnderstand and have the ability, to apply the ABPI code of practice where requiredStrong negotiation and consensus building skills when dealing with internal customers, stakeholders and team membersHas built client success – delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.People Management experience including performance management and team leadershipA proven track record of operational management for client services departments, P+L / budget management and account level financial reportingExcellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniorityStrong understanding of Pharma and UK / ABPI‑regulated communicationsDeep digital experience (beyond websites), including iPad sales tools, data‑driven pharma environments, and HCP / scientific activationEvidence of bottom‑line revenue growth (agency background) or effective HCP activation (pharma background)Proven, high‑level client relationship management that has directly contributed to revenue growthClear potential to progress into an Account Director roleWe thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com.Please note that we carry out a variety of pre‑employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks. #J-18808-Ljbffr