Senior Account Manager – AV Event Production Industry (Hybrid - Essex, Herts, and London)

Location: Hybrid (Based in Essex, Herts, and London)

Full-time Position

We’re looking for a driven and client-focused Senior Account Manager to join our expanding team. This exciting opportunity offers you the chance to manage high-profile client accounts within the Audio-Visual (AV) events industry while growing your own portfolio of business.

As a key player in our team, you'll be responsible for developing strong client relationships, providing expert advice, and ensuring the successful delivery of projects. You’ll also be a key part of our dynamic, fast-paced work environment where attention to detail and flexibility are essential.

Role and Responsibilities:

• Client Relationship Management: Develop and maintain exceptional working relationships with clients, understanding their needs and exceeding expectations.
• Product Expertise: Provide in-depth knowledge of products and services to clients, offering professional advice and solutions.
• Proposals and Quotations: Prepare and present detailed client quotations and proposals tailored to specific requirements.
• Internal Collaboration: Work closely with technical and cross-functional teams to ensure seamless delivery of services.
• Accurate Record-Keeping: Maintain an up-to-date record of all client communications and project details within our company system.
• Client Visits & Presentations: Conduct client visits and site inspections as necessary, representing the company professionally.
• Business Development: Collaborate with senior management and Directors to identify new markets and client opportunities.
• Exhibitions & Events: Participate in industry exhibitions and events as required, promoting the company’s services.

Qualifications & Skills:

• Experience: Minimum 5 years of experience managing client portfolios in the fast-paced AV events industry.
• Education & Professionalism: Strong background with a professional approach to client management.
• Client-Centered: Ability to understand and anticipate client needs, delivering a superior customer experience.
• Organisational Skills: Excellent planning, attention to detail, and ability to manage multiple projects simultaneously.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to build rapport with clients and internal teams.
• Adaptability: Flexible and proactive, able to thrive in the dynamic world of live events with no room for error.
• Team-Oriented: A collaborative team player who goes above and beyond to contribute to team success.

What We Offer:

• Hybrid Working: This role is based in Essex, Herts, and London with a flexible hybrid working arrangement.
• Career Growth: We’re committed to your professional development and growth within the company.
• Innovative Environment: Work with cutting-edge technology in the exciting AV and live events industry.
• Supportive Culture: Join a passionate and dynamic team that thrives on collaboration and achieving excellence.

If you're a self-motivated, adaptable professional with a passion for client service and the AV events industry, we’d love to hear from you. Apply today to join a growing team that’s committed to delivering outstanding events for our clients!

Please note: This is a full-time hybrid role, ideally suited to someone based in Essex, Herts, or London.