Role Senior Account Manager

Based Home/Hybrid

The Business

Our client is a high-growth technology company. The provide a SaaS based service to the fleet industry that improves businesses and private motorists fuel efficiency and safety.

Their technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicles on-board computer and uses all the live data it produces to analyse how efficiently you are driving. Its similar to how performance is analysed in Formula 1. Beyond the vehicle, our proprietary gamification platform engages users via our app, giving our driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard.

About the role

Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities.

Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.

Key duties and responsibilities

Implement, manage and develop positive working relationships with multiple customer accounts including international fleets

Facilitate regular communication both remotely (Teams & mobile) and face-to-face

Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it

Understand the data related to your customers and help to surface insight, not just replay data

Assist customers in embedding it in their business including organising training for managers, drivers and other staff

Ensure that the offering is well-understood, especially in terms of Driver Rewards and Gamification

Generate sales and revenue among customer accounts

Manage the customer renewal process to achieve set customer renewal KPIs

Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product

Work as part of a team to develop and implement marketing, support and engagement strategies

Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer

Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers

Review and respond clearly to customer queries

Attend and schedule customer visits, presentations and site training in the UK & abroad

Compliance and assistance with the requirements of 9001& 27001

Key skills, experience and qualifications

Experience of running B2B accounts is essential

Outstanding customer relations skills are essential

Ability to multi-task across and meet deadlines is essential

Exceptional oral and written communication skills is essential

First-class problem-solving & analytical skills is essential

Working knowledge of Microsoft packages is essential

Experience in the transport services sector is desirable

Benefits

Annual bonus scheme

24 days of annual leave (plus bank holidays)

End-of-year company closure from 25 Dec to 01 Jan inclusive (-3 days of annual leave allowance)

1 day of birthday leave an additional day off to celebrate!

1 day to volunteer an additional day to give back

Holiday buy-back scheme the opportunity to buy up to an extra week of leave p/annum

Company sick pay

Enhanced maternity and paternity leave

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