Senior Application Support Engineer - SQL, Azure

On-site | Hedge End, Hampshire | Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Application Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis Scripting solutions and automating tasks using PowerShell and similar tools Simulating customer issues in local/test environments for detailed root cause analysis Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation Helping improve internal processes and response times through tooling and knowledge-sharing Supporting the UK customer base with occasional flexibility to liaise with US counterparts What We're Looking For

Strong SQL skills for data analysis and report creation Cloud support experience in a technical role ...