Trading floor based Middle Office Rates Trading Support

Acountable for the execution of assigned of trade support activities for International Rates Trading that require specialized handling and skills applying in-depth product knowledge. Support the introduction of new products, technology and processes.

Develop and maintain excellent working relationships with Capital Markets Trading & Sales, Product Operations and other stakeholder groups.

1. Product & Process
2. Risk & Control
3. Business Performance Management

• A. Product & Process Accountable for the execution of assigned on-desk trade support activities in a timely, accurate and efficient basis.
• Book, validate and amend trades, affirm and allocate trades in Markitwire, Calypso and TOMs.
• Review trade discrepancies and investigation
• Perform trade and position reconciliations. Investigate PnL and booking issues. Brokerage checks and any other adhoc requests by trading desk.
• Support the resolution of exceptions, escalating to management as required.
• Support the introduction of new products or processes and new technologies that are in line with Business Partner initiatives participating in the analysis, testing and implementation activities.
• Work closely with internal and external stakeholders in support of Rates Trade Support activities.
• Participate in various stakeholder forums (Project Delivery/ Technology/ Regulatory/ Risk) in support of Rates Trade Support activities.
• Compile risk metrics for management.

B. Risk & Control

• Identify potential risk situations within the scope of Rates Trade Support activities, escalating to management as required.
• Ensure adherence to directives, internal processes and internal approvals to mitigate risk to the bank
• Understand regulatory and compliance requirements as prescribed for the business unit to ensure adherence as required.
• Contribute to testing and updating of contingency planning to support the business and maintain continuity of critical processes throughout a contingency event.
• Contribute to ensuring all procedures/ standards of team(s) are documented and regularly reviewed and updated as needed in accordance with market best practise guidelines and industry regulations.

C. Business Performance Management

• Identify opportunities to improve the operational effectiveness of assigned day-to-day Rates Trade Support activities.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Develop excellent working relationships with Capital Markets Trading Products desks, Product Operations and other stakeholder groups ensuring we have a global view across the business.
• Align individual performance goals to the team.