We are seeking Business Analysts to support our Performance Analysis dashboarding service, helping digital teams measure and improve service performance through data-driven insight. Sitting at the intersection of search optimisation, analytics and service delivery, you’ll work with product teams, analysts and technical specialists to define requirements, support dashboard design, and ensure data reflects real operational workflows. Experience with tools such as Google Analytics or Matomo is desirable, with training available. You’ll join Migration and Borders Digital, part of the Home Office Digital Directorate, a portfolio of around 3,500 professionals delivering complex, high-impact technology across government. Working across Customer Services, Immigration Enforcement and Border Force, you’ll help shape services that support the secure movement of people and goods, operating in a fast-paced environment where your work will have a direct impact on millions of lives. What you will do

Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions. Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs. Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format. Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team. Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions. Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested. Modelling processes/procedures using established techniques with understanding of their purpose and importance. Production of periodic performance measures to inform stakeholders and drive discussion around the required service.

What you will bring

Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved. Constructively challenging, negotiating and persuading different stakeholders in order to achieve a consensus in opinion. Promoting working as a team, contributing ideas and opinions in a flat non-hierarchical structure and advocating to external people on the team’s behalf. Being adaptable in shifting and uncertain environments. Communicating in a variety of methods, applying the appropriate methods to each scenario/audience.

Please note - 3+ years UK residency is typically required to be eligible for SC Clearance and unfortunately, we cannot offer sponsorship. #J-18808-Ljbffr