Qualifications : Your experience

ESM & Digital Transformation Experience : Understanding of Enterprise Service Management principles and experience supporting digital transformation initiatives ideally in a partnership environment supporting senior directors across multiple business functions. ServiceNow Platform Knowledge : Experience with ServiceNow products & scoped apps. Including understanding of service catalogues workflow automation and cross-functional service delivery. Cross-Functional Collaboration : Proven experience working with or managing relationships across global teams and diverse business functions (HR Finance Legal Facilities) including familiarity with cultural and time-zone considerations in service delivery. Change Management & Process Digitalisation : Demonstrated ability to help teams transition from manual processes to digital service platforms with intellectual curiosity and willingness to learn emerging ESM technologies. Technical Competence : High level of technical competence on Microsoft Office suite and ServiceNow platform with willingness to learn other ESM tools and technologies. Service Excellence Mindset : Professionalism and flexibility to take on added responsibilities when required with focus on service-centric delivery and continuous improvement. Organisational & Project Management : Excellent organisational skills and ability to prioritise work across multiple business functions to meet service delivery deadlines. Stakeholder Management : Strong communication skills and expertise in dealing with people across different business functions facilitating ESM adoption and ServiceNow onboarding. Collaborative Leadership : Proven team player with ability to work on own initiative whilst supporting enterprise-wide service transformation. Commercial Acumen : Exercise judgement over investments with a focus on return on investment and how we can realise the efficiencies from the changes weve made. Training & Knowledge Transfer : Provide ESM training and knowledge transfer to teams across business functions ensuring ServiceNow processes and ESM principles are adhered to effectively.

Additional Information Remote Work No Employment Type Full-time Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills Experience years Vacancy 1 #J-18808-Ljbffr