Senior Business Analyst The AA – Basingstoke, England, United Kingdom Location: Basingstoke (hybrid working 3 office days per week) Employment Type: Permanent, full time Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) is the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Are you a strategic thinker with a passion for driving impactful change through technology? Join us as a Senior Business Analyst within our Chief Operating Office, where you’ll play a pivotal role in shaping the future of our Insurance, Road Operations, Finance, and B2B functions. You’ll work closely with delivery leads, product owners, and technical teams to translate business needs into clear, actionable requirements that enable transformation and innovation. This is a fantastic opportunity to lead and mentor others, influence key projects, and collaborate across diverse teams to deliver solutions that improve customer experience, operational efficiency, and regulatory compliance. If you're ready to make a difference and thrive in a dynamic environment, we’d love to hear from you. What will I be doing?

Lead the capture and analysis of business requirements across multiple functions and projects. Collaborate with stakeholders to shape integrated solutions that meet business and technical needs. Document functional and non-functional requirements with clarity and precision. Act as a bridge between business teams, developers, and testers to ensure successful delivery. Support and mentor junior analysts, contributing to team growth and capability. Drive continuous improvement and innovation within the Business Analysis community.

What do I need?

Significant proven experience within business analysis, ideally across Insurance, Financial Services, or similar sectors. Strong communication skills with the ability to engage stakeholders at all levels. Familiarity with Agile and Waterfall methodologies, and tools like Jira, Azure DevOps, and MS Office. Experience in documenting complex financial requirements and non-functional needs (e.g. security, resilience). Confident in leading workshops, facilitating discussions, and driving consensus. A proactive, inclusive mindset with a passion for mentoring and continuous improvement.

Benefits

25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. #J-18808-Ljbffr