Senior Business Analyst Location: United Kingdom, Glasgow (Glasgow HQ, G2 5AD / Hybrid). Grade: BP5 Manager – Prakash Ramu. Salary: £38,442 to £48,053. Closing Date: Wed 28th January 2026. Job Requisition ID: R-25573. Posted Yesterday – 13 days left to apply. Key Accountabilities

Root cause analysis, idea generation and implementation of business solutions to improve Energy Retail processes. Monitoring production activity after new features or system changes; analysing data to assess impact. Own reporting and recommendations on internal and external performance analysis. Proactive KPI analysis to detect system or process issues. Document existing business processes and translate requirements into functional specifications for technical teams. Collaborate with stakeholders, developers and testers to drive system and process improvements. Testing CR and incidents delivered from third parties.

Requirements

Specific knowledge of SAP for Utilities (CRM, ISU) and expert system knowledge (SAP CRM, ISU, UI5). Extensive knowledge on Python, Synapse SQL, Power BI etc. Customer management, analytical skills running queries or programs in SAP. Analytical thinking, strong customer focus, problem solving, multi‑task and end‑to‑end analysis. Experience in utilities industry with understanding of regulated electricity/gas markets. Proven ability to mobilise continuous improvement, employee, business, customer and financial gains. Excellent analytical and problem‑solving skills; communicate and influence at all levels. Prioritise workloads while focusing on quality and delivery to agreed timelines. Previous experience delivering IT projects and proactive system improvement analysis.

What’s in it for you Competitive annual salary reviewed annually; pension scheme with a double match up to 10% contribution. Benefits

36 days annual leave; Holiday Purchase option. Share Schemes, Payroll Giving and Charity Matched Funding. Technology Vouchers, Electric Vehicle Schemes, Cycle to Work scheme, Public Transport Season Ticket Loans. Healthcare options: Dental Insurance, Private Medical Insurance, Health Cash Plan, annual Health Assessments. Life Assurance (4x salary); Access to Savesmart financial wellbeing support. Shopping, leisure, restaurant and gym discounts; employee deals on travel insurance and more.

About ScottishPower ScottishPower is part of the Iberdrola Group, a world leader in wind energy. We invest over £6m every working day to deliver renewable energy and Net Zero. We offer diverse career opportunities in a global organisation with a strong commitment to inclusion, diversity and social purpose. We support reasonable adjustments for candidates with disabilities and comply with immigration requirements for non‑citizens. #J-18808-Ljbffr