Are you ready to take the lead in managing complex and high-value Professional Indemnity (PI) and Financial Lines claims? Join our team as a Senior Claims Handler and play a key role in delivering exceptional service to our clients, brokers, and underwriters.

This is your opportunity to work on a diverse portfolio of claims, including Solicitors PI, Construction Professionals PI, Accountants PI, University PI, Tech PI, and Directors & Officers (D&O). Youll be part of a collaborative team, driving improvements in claims handling and risk management while building trusted relationships with key stakeholders.

• To take ownership & lead the end-to-end handling of a portfolio of complex and high-value Professional Indemnity (PI) / Financial Lines claims and circumstances from notification to settlement, including coverage analysis, liability assessment, quantum evaluation, and proactive strategy setting.
• To lead stakeholder management on allocated accounts, acting as primary claims contact for brokers, insureds, and underwriters, and providing clear updates, technical guidance, and pragmatic solutions to support retention and service delivery.
• To instruct, manage, and challenge panel solicitors, counsel, and experts, agreeing defence strategy, controlling defence spend, and ensuring timely, high-quality outputs and appropriate reporting.
• To set, monitor, and recommend claims reserves in line with best practice, manage settlements and defence costs within delegated authority, and escalate large-loss and sensitive matters in accordance with governance requirements.
• To act as a technical referral point for colleagues, supporting file reviews, audits, and training, and providing coaching to drive consistent, high-quality outcomes.
• To undertake additional tasks appropriate to a senior technical role, as assigned by the Financial Lines Claims Manager, including participation in projects and process improvement initiatives.
• To maintain high-quality, audit-ready claim files, ensuring accurate and timely documentation of coverage position, strategy, key decisions, correspondence, and financial transactions within the claims system.
• To identify and pursue recovery opportunities (including contribution and subrogation where applicable) and to coordinate with underwriters and other market participants to achieve the best commercial outcome.
• To identify and report trends, emerging risk themes, and systemic issues across the portfolio and allocated accounts, contributing to client stewardship, service reviews, and improvements to claims handling and risk management

• Extensive experience as a senior technical handler in Professional Indemnity and/or Financial Lines, with a proven track record of handling complex, high-value, or sensitive matters.
• Strong technical knowledge of Professional Indemnity / Financial Lines wordings and market practice, including experience across classes such as solicitors, construction professionals, accountants, university PI, and D&O.
• Professional qualifications such as ACII (or working towards), and/or a legal qualification (e.g., qualified solicitor, barrister, or CILEx). Applications from candidates with a law firm background are welcomed.
• Excellent client-facing communication and stakeholder management skills, with the ability to build trusted relationships, lead difficult conversations, and contribute to account management and service planning.
• Strong analytical and problem-solving skills, including the ability to apply legal reasoning to coverage and liability issues, with excellent attention to detail and accuracy.
• A flexible and adaptable approach, with the ability to cope with changing priorities and deadlines.
• Proficient in using MS Office applications and claims systems
• Right to work in the UK

If youre ready to take on a senior technical role and make a real impact, wed love to hear from you!

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, well cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Dont worry, were here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If youd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. xbpsjku In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.