Senior Commercial Contract Manager

New Yesterday

Job title: Senior Commercial Contract Manager
Location: London area and adjacent areas

Salary: £60k-£70k 28 days holiday, NEST pension and death in service benefit others may be possibly considered

Provided: Car with fuel card, iPad, laptop, phone,

Why Join?

My client is a long established (since 1985) family run company, who are an integrated facilities services provider and manager of all types of commercial, industrial and institutional property. In thirty-five years, it has grown from its original commercial cleaning roots and diversified into property maintenance and refurbishment, security and facilities management and now has a turnover of circa £13m as a result of solely organic growth. The company have an excellent record of retention of both contracts and staff.

The Opportunity

The Senior Commercial Contract Cleaning Manager is responsible for leading the strategic and operational delivery of contracted cleaning services across multiple commercial sites. The role provides leadership to a team of 10 Contract / Area / Site Managers, ensuring high service standards, strong client relationships, financial performance, and full compliance with health, safety, and contractual obligations.

What You’ll Be Doing

* Lead, manage, and develop a team of 10 under-managers with responsibility for multi-site cleaning operations.

* Set performance expectations, conduct reviews, and support professional development.

* Provide coaching, mentoring, and escalation support for complex staffing or client issues.

* Promote a positive, performance-driven culture across dispersed teams.

* Oversee day-to-day delivery of cleaning services across contracted sites through the management team.

* Ensure adherence to service level agreements (SLAs), KPIs, and quality standards.

* Approve and monitor cleaning schedules, staffing levels, and resource allocation.

* Lead regular site audits, inspections, and operational improvement initiatives.

* Support the rollout of new contracts, mobilisations, and service transitions.

* Act as senior point of contact for key clients across the portfolio.

* Support managers in handling complaints, service recovery, and relationship building.

* Monitor contract performance, renewals, variations, and pipeline opportunities.

* Prepare contract reports, dashboards, and executive summaries for stakeholders.

* Manage contract budgets, labour hours, and cost controls through direct reports.

* Track productivity, efficiency, and profitability across all contracts.

* Approve purchasing of equipment, materials, and subcontractor services.

* Contribute to pricing, tender support, and commercial decision-making.

* Ensure compliance with company policies, H&S legislation, and risk assessments.

* Oversee incident reporting, corrective actions, and safe working practices.

* Champion sustainability and environmental cleaning initiatives.

About You

Possess a UK driving license

Reside in the London area or adjacent areas

Extensive experience in senior-level commercial or contract cleaning management.

Proven track record managing large multi-site teams and subordinate managers.

Strong leadership, coaching, and performance management capability.

Excellent communication and stakeholder-management skills.

Demonstrated experience with budgeting, resourcing, and KPI reporting.

Strong organisational, analytical, and problem-solving abilities.

IOSH / NEBOSH or equivalent H&S certification. (Desirable)

Facilities management, soft services, or FM sector experience. (Desirable)

Experience using CAFM or workforce management systems (Desirable)

Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers. Please view our latest jobs on our website and follow us on Linkedin and Twitter. We do try to reply to each application personally, however as we receive a high number of applications for each role we handle it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest
Apply
Location:
Fitzrovia
Salary:
£60,000 - £70,000 /annum
Job Type:
FullTime
Category:
Property Services

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