Senior Customer Complaints & Outcomes Specialist Type: Fulltime Location: Manchester Salary: £31,000

Leading Financial Company We're partnering with a leading UK Finance Company to recruit a Senior Customer Complaints & Outcomes Specialist for a newly created role within their Customer Outcomes function . This is not a like-for-like replacement . The role has been re-scoped and expanded to reflect increased expectations around regulatory judgement , end-to-end complaint ownership , and delivery of consistently fair customer outcomes in line with FCA standards and Consumer Duty .

About the Company

This investment platform is built on a simple principle: helping customers feel confident and in control of their financial future . The business is known for being honest, straight-talking, and customer-focused , with bold values , strong governance , and a culture that encourages ownership, accountability, and continuous improvement .

The Opportunity

As Senior Customer Complaints & Outcomes Specialist , you will:

Deliver a high-quality, empathetic ...