Location: Hemel Hempstead Salary: From £28,000 (Depending on experience) + OTE Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Key Tasks: Build strong relationship with key contacts of all customers within allocated customer base. Recognise and maximise upon upsell opportunities, working to ensure every Diamond customer utilises all SCG services and products. Maintain excellent customer retention of 99.5% or above, never losing a customer without ensuring every avenue has been taken to avoid churn. Effectively manage all incoming communication from customers and respond within timely manner.

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