Senior Customer Experience Advisor Location: Regional UK (Multiple Sites) | Full-time Salary: £25,000-28,000 + enhanced duties + overtime +pathway to leadership Lead by example. Shape performance. Be the backbone of your team. As a Senior Customer Experience Advisor , youll be at the forefront of our Client teams successguiding, supporting and resolving the most challenging customer service issues while helping less experienced colleagues succeed. What You'll Do Respond to customer enquiries via phone, email and digital channels, including service orders, billing queries, product updates and delivery scheduling Manage the most complex or escalated queries and resolve them with full ownership Be a key support to Team Leaders by reviewing service metrics and agent outputs Provide coaching, shadowing and buddy support to new joiners or developing agents Contribute to training initiatives or micro-learning content through experience sharing <...