Senior Customer Rep, Account Management MAH

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This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description
Account Manager - Central Cornwall.
With an exciting pipeline of pharmaceutical launches approaching, we're expanding our sales team to deliver the fantastic opportunities these bring for veterinary customers, their clients, and our company.
As a field- based Account Manager within a defined territory, you will be the primary point of contact for our Companion Animal Veterinary customers, responsible for delivering growth on our existing product portfolio and accelerating the launch of new products.
The ideal candidate will be competent in building strong relationships with customers quickly to deliver sales against targets, to increase market share and drive market growth.
Responsibilities:
Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets

Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives

Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers

Effectively managing internal relationships to provide the optimal level of service for your customers

Building long term sustainable and profitable relationships with all relevant personnel in veterinary businesses

Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customers in a veterinary business

CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records

Successful Candidates will demonstrate:
A strong sales background in Animal Health and reside in Central Cornwall.

Commercial & strategic thinking
Ability to prioritise accounts appropriately based on existing sales and potential

Can interpret sales data and turn insight into action

Manage opportunity and risk

Customer Centric Behaviours
Understands the customer's business, i.e. pressures, decision drivers and pet owner behaviours

Adapts communication style as appropriate to audience

Confident having constructive commercial conversations

Rapid rapport building with excellent communication, networking and interpersonal skills

Ownership & Accountability
Takes ownership of territory outcomes

Plans ahead

Comfortable with being measured against clear KPIs

Teamwork & Collaboration
Competency and confidence presenting

Works effectively with internal teams and shares best practices

Manages internal relationships to provide optimal service for customers

Proficient with Microsoft programmes

Your Profile:
Adaptability

Animal Health Care

CiviCRM

Client-Centric

Communication

Contract Management

Customer Due Diligence (CDD)

Customer Experience Management

Customer Loyalty

Customer Management

Customer Needs Assessments

Customer Relationship Management (CRM) Software

Customer Satisfaction

Data Analysis

Identifying Sales Opportunities

Industry Knowledge

Industry Trends

Market Analysis

Operational Deliver

Poultry Management

Product Portfolio Management

Relationship Management

Sales Objectives

Sales Operations

We are a global healthcare leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. Today, we are building a new kind of healthcare company - one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity, and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement, and teamwork. As part of our global team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Required Skills:
Adaptability, Adaptability, Animal Health Care, CiviCRM, Contract Management, Customer Due Diligence (CDD), Customer Experience (CX), Customer Experience Design, Customer Experience Management, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Customer Satisfaction, Data Analysis, Identifying Sales Opportunities, Industry Knowledge, Industry Trends, Management Process, Market Analysis, Operational Delivery, Poultry Management, Relationship Management, Sales and Operations Planning (S&OP), Sales Management {+ 3 more} Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
100% Flexible Work Arrangements:
Not Applicable Shift:
Not Indicated Valid Driving License:
Yes Hazardous Material(s):
N/A Job Posting End Date:
03/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R387453
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Location:
Milton Keynes
Job Type:
FullTime
Category:
Pharmaceuticals

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