Senior Customer Service Administrator

1 Days Old

Job Title: Senior Customer Service Administrator
Salary: £15 per hour (rising to £17 per hour within 6 months)
Hours: Full Time, Monday to Friday
Location: Tanworth in Arden, Solihull (own transport essential)
About the Role
An established and forward thinking organisation is seeking a motivated Senior Customer Service Administrator to join its team. This family run business has been at the forefront of its industry since 1997. Known for industry leading products and exceptional customer experiences, the company values innovation, teamwork and a can-do attitude.
Role Responsibilities
The Senior Customer Service Administrator will:
Respond to enquiries via Live Chat, email, text and phone with professionalism and efficiency
Manage contracts and associated administrative tasks
Collaborate with teams across Membership, Development, Sales and Marketing
Solve problems proactively and contribute to overall member satisfaction
Take on Team Leader duties in the absence of the Customer Service Manager
Candidate Profile
The ideal candidate will:
Have previous experience in a customer service role
A background in supervisory/team leader/management roles
Demonstrate strong interpersonal and organisational skills with keen attention to detail
Possess IT proficiency and a general knowledge of GDPR
Exhibit a confident and polite telephone manner
Be capable of prioritising tasks during busy periods and working independently or as part of a team
Benefits and Rewards
This role offers:
A competitive salary
Free gym membership at a local site
A relaxed office environment with free on site parking
A pension scheme and a rewards program
Location: On-site near Solihull, Birmingham | Hours: 38 hours per week
How to Apply
This is an excellent role for an experienced Senior Customer Service Administrator to work in a varied role within a busy team. In return you will receive a competitive salary of £29,000 excellent benefits. It is essential that you have your own transport, as this location cant be reached on public transport.
Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.
Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.

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Location:
Solihull
Salary:
£28,000
Job Type:
FullTime
Category:
Customer Service

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