Senior Customer Service Coordinator

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East Midlands Gateway
Hybrid role 4 days in the office, 1 day from home, with a weekend rota for order processing.

Join our snack-loving team
Were looking for a Senior Customer Service Coordinator to join us at KP Snacks. If youre ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you this could be your next big move.

About the role

This role is responsible for delivering great service every day by leading a small customer service sub-team within a fast-paced supply chain environment. Youll oversee order receipt, processing and invoicing, making sure orders move smoothly into third-party warehousing and transport planning teams, as well as direct dispatch operations at manufacturing sites.

Youll combine people leadership with hands-on operational expertise, using an enterprise resource planning system to ensure orders are accurate, priorities are followed and timelines are met. Working closely with internal supply chain teams, external logistics partners and customers, youll focus on service excellence, continuous improvement and developing an engaged, capable team.

Whats in it for you?
We believe in rewarding our colleagues and helping them thrive. Heres a flavour of what we offer:

• Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement

• Comprehensive healthcare support including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

• KP Pension Plan contribution matching up to 7% of your salary

• 25 days holiday, plus the option to buy more

• KP4ME our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

• Leading day-to-day customer service operations
  Managing a sub-team and customer service processes to ensure accurate order processing and timely release to warehousing, transport and dispatch functions

• Owning order management and system execution
  Using an enterprise resource planning system to manage orders and invoicing, ensuring business priorities and planning decisions are accurately reflected

• Working closely with logistics partners and manufacturing sites
  Maintaining effective communication to support inventory availability, smooth order flow and delivery of service targets

• Driving continuous improvement
  Identifying root cause service issues, implementing solutions and improving efficiency, accuracy, standardisation and automation across customer service processes

• Developing and supporting your team
  Leading engagement, performance management, recruitment, training, holiday cover and Personal Development Plans

Who are we?
Were KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love from Hula Hoops to McCoys. In the UK, were a team of around 2,400 colleagues, based across seven sites and our Slough HQ. Were proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

Were committed to inclusion
Were building a workplace where everyone belongs. If you dont tick every box, wed still love to hear from you your unique perspective could be just what we need. xbpsjku And if theres anything we can do to make the process easier for you, just let us know.

Wed love to hear from you if you can bring:

• Customer service and order processing experience
  Experience using systems to receive, manage and process customer orders in a supply chain or operations environment

• People leadership capability
  Proven experience leading a small team, supporting performance, engagement and development

• Strong systems and data skills
  Confident use of Microsoft Office, particularly Excel and Outlook, with experience of enterprise resource planning systems

• A continuous improvement mindset
  Experience improving ways of working, including moving from manual to more automated processes

• Confidence working cross-functionally
  A positive, resilient approach with the ability to build strong working relationships with internal teams, logistics partners and customers

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