Senior Customer Success Manager - Fintech SaaS Game Changer.Join to apply for the Senior Customer Success Manager - Fintech SaaS Game Changer. role at Debt RegisterSenior Customer Success Manager - Fintech SaaS Game Changer.Join to apply for the Senior Customer Success Manager - Fintech SaaS Game Changer. role at Debt RegisterGet AI-powered advice on this job and more exclusive features.This range is provided by Debt Register. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeStep Into a Career-Defining Role with One of Fintech’s Rising StarsAre you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? At Debt Register, we’re not just transforming the way global businesses recover payments - we’re redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America.The Role at a Glance:Senior Customer Success ManagerEpsom, Surrey HQ Based c2day / 3days per week working from homeUp to £90,000 Base (Up to £115,000 OTE)Plus Benefits and potential progression to Head of Customer SuccessFull time, Permanent - Requires flexibility to work 30-50% of weekly time during US hoursAwards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More…Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and TrustYour Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Monday.com.Who we are:We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale.Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth.Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape.The Senior Customer Success Manager Role:We’re on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer.This isn’t just a support role - it’s a strategic, commercially driven position where you’ll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion.You’ll play a key role in driving growth and delivering measurable impact.You’ll thrive here if you:• Love building long-term client relationships rooted in trust and results• Are energised by working cross-functionally and influencing decision-makers• Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected)What You’ll Own:• Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact.• Lead onboarding, training, and implementation that drives adoption and long-term value.• Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans.• Partner with Sales to drive renewals and uncover smart expansion opportunities.• Mentor team members, sharing best practices and fostering a culture of growth.• Log key insights in HubSpot to keep the team aligned and data-driven.• Build strong relationships with senior finance and credit stakeholders, influencing at the highest level.• Champion client feedback to shape the roadmap and improve the product.What You Bring:• 6+ years in Customer Success within fast-paced SaaS or tech environments• Proven experience managing enterprise B2B accounts, with strong retention and growth results• Commercially minded, with a knack for spotting opportunities and driving revenue• Confident communicator, able to influence senior stakeholders and articulate value clearly• Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed• Thrive in high-growth settings and bring a problem-solving, builder’s mindsetBonus points for: experience in credit management, AR, fintech, or collections — and hands-on time with HubSpot and Monday.comReady to take the lead and shape the future of Customer Success in fintech?If you’re driven by impact, trusted by clients, and motivated by growth - this is your moment.Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference.Interested? Apply here for a fast-track path to the Hiring ManagerApplication notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales, Information Technology, and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Debt Register by 2xSign in to set job alerts for “Customer Success Manager” roles.London Area, United Kingdom £65,000.00-£80,000.00 8 hours agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoPrincipal Customer Success Manager (Contract)Greater London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 8 months agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 weeks agoCity Of Westminster, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 4 months agoPrincipal Customer Success Manager (UK-Based Remote Role)London, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoGreater London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoWe’re unlocking community knowledge in a new way. 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