Get AI-powered advice on this job and more exclusive features.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!This is a full time role that will be hybrid-flexible from London.You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.The ideal candidate will have a strong track record of managing Enterprise customers in the Manufacturing, Transport, and/or Logistics industries. Apply today to join a groundbreaking team!About You10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisationRelevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industriesStrong ability to build executive relationships and drive business value for Enterprise customersA background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategiesPersuasion and presentation skills, with the ability to communicate up and down an organisationAbility to actively listen, understand customer pain points and take actionThrives in a fast-paced, dynamic environmentAs a bonus, professional proficiency in French or GermanHow You Will Spend Your TimeServe as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutionsUnderstand customers’ business objectives, challenges, and industry-specific needs to drive successOwn customer retention, ensuring renewals and reducing churn risk through proactive engagementIdentify growth opportunities within existing accounts and collaborate with Sales to drive expansionLeverage deep industry knowledge to provide tailored insights, recommendations, and best practicesAdvocate for customers internally, influencing product development based on industry trends and customer feedbackContribute to the development of industry-specific playbooks, collateral, and case studiesAt SafetyCulture, we care about people and growing the team, through:Equity with high growth potential, and a competitive salary,Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.You’ll Also Receive Other Perks Such AsWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt! global offsiteTable tennis, board games, gym sessions, book club, and pet-friendly offices.We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at SafetyCulture by 2xGet notified about new Customer Success Manager jobs in London, England, United Kingdom.Director of Customer Experience- Content and OptimisationSlough, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 1 week agoRegional Director of Customer ExperienceLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoSenior Digital Customer Experience ManagerLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoCobham, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoStrategic Customer Success Manager, High TouchLondon, England, United Kingdom 4 days agoWe’re unlocking community knowledge in a new way. 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