Senior Customer Success Manager (German Speaking) Join to apply for the Senior Customer Success Manager (German Speaking) role at SafetyCulture Why join us? We’re a global tech company that builds tools to make work better for the 3 billion people who keep the world moving. Our culture is fast, empowered, and focused on real outcomes. You’ll be part of a team that embraces experimentation, equity, and continuous learning. An awesome opportunity has arisen for a German‑speaking Senior Customer Success Manager to join our team. You will be responsible for driving success across our highest opportunity accounts, acting as a trusted advisor, and ensuring customers maximize the value of our platform. About You

10+ years of total work experience with at least 5+ years in a customer‑facing role, ideally with Enterprise customers or within an Enterprise‑level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers Background in leveraging data through a variety of tools to inform and execute customer‑facing and internal strategies Persuasion and presentation skills, able to communicate up and down an organisation Active listening, understanding customer pain points and taking action Thrives in a fast‑paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

How You Will Spend Your Time

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers’ business objectives, challenges, and industry‑specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry‑specific playbooks, collateral, and case studies

Perks & Benefits

Equity with high growth potential and a competitive salary Flexible working arrangements, including work from home and local offices Access to professional and personal training and development opportunities (Hackathons, Workshops, Lunch & Learns) Community involvement, open‑source work, attending talks and events, experimenting with new technologies In‑house Culinary Crew serving daily breakfast, lunch, and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off‑site Table tennis, board games, gym sessions, book club, and pet‑friendly offices

Additional Information We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out – hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via YouTube, Twitter, Instagram, and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Software Development Referrals increase your chances of interviewing at SafetyCulture by 2x. #J-18808-Ljbffr