Senior Customer Success Manager

New Yesterday

Job Overview We’re looking for a Customer Success Manager who will champion our customers, drive adoption, and ensure success. You will partner with Account Executives and Solutions Architects to help customers achieve their business objectives. Your Role Includes
Drive and nurture post go‑live customers by increasing adoption and value realization, leading to retention and growth. Lead enablement of our users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through project management and technical requirements of their Algolia implementation. Provide regular, proactive recommendations to optimize the use of our platform. Maximize adoption of product features to maximize the value driven by our solution. Document and clearly articulate the return on investment achieved by our solution. Identify accounts at risk of churn and work proactively with AEs and Renewal Account Executives to eliminate that risk. Identify opportunities to expand our partnership with customers. Analyze lost accounts to identify reasons for churning. Ensure all account issues are quickly resolved, utilizing resources from cross‑functional teams internally. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics.
Qualifications
Fluency in English; additional languages such as French or German are beneficial. 2–3 years relevant experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business. Experience working with a portfolio of accounts, supporting a highly technical product. Demonstrated ability to establish relationships, credibility, present, and communicate effectively at all levels of an organization. Ability to set priorities, drive decisions, and close recommendations and issues. Ability to influence others toward continuous improvement, both internally and externally. Experience successfully managing customer engagements to completion and customer satisfaction. Excellent presentation, written, and verbal communication skills. Proven time‑management skills with the ability to prioritize tasks.
Flexible Workplace Strategy Our flexible workplace model empowers employees to choose where and when they work. We offer fully remote, hybrid‑remote, and in‑office options across Paris, NYC, London, Sydney, and Bucharest. Our Values
GRIT – Problem‑solving and perseverance in an ever‑changing and growing environment. TRUST – Willingness to trust co‑workers and to take ownership. CANDOR – Ability to receive and give constructive feedback. CARE – Genuine care for team members, clients, and company decisions. HUMILITY – Aptitude for learning from others, putting ego aside.
Important Notice for Candidates – Recruitment Fraud Notice
Our open positions may appear on third‑party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. We’ll never ask for payments, purchases, or financial details during the hiring process.
Ready to Apply? If you share our values and enthusiasm for building the best search & discovery technology, we’d love to review your application. Inclusive Workplace We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. #J-18808-Ljbffr
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Location:
Greater London
Job Type:
FullTime

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