Senior Customer Success Specialist

34 Days Old

Senior Customer Success Specialist At VisionTrack , we help organisations unlock real-world value from video telematics and connected vehicle technology. We're now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success. This is a senior, visible role where you'll act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy. What you'll be doing Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence Leading complex onboarding and implementation programmes , ensuring executive alignment and smooth deployment Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions Partnering with senior stakeholders to embed solutions into their operations and ways of working Running strategic success planning and QBRs , clearly demonstrating ROI and business value Acting as the voice of the customer internally , influencing product, support and operational improvements Tracking and reporting on success m...
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Location:
Tunbridge Wells
Salary:
not provided
Job Type:
FullTime
Category:
Management & Consultancy

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