Join to apply for the Senior Customer Value Engineer role at Taktile

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Join to apply for the Senior Customer Value Engineer role at Taktile

This range is provided by Taktile. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $160,000.00/yr

About The Role

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day.

• Taktile is based in Berlin and New York City.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
• Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.
  
  

• Curious and Creative - You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole
• Customer Centric - You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support
• Entrepreneurial - You’re hands on and driven to shaping the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers
• Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team
• Experienced - You have 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion
• Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders
• Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers
  
  

• Your core task will be supporting our customers in maximizing their value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical as much as business perspective.
• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
• You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
• You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
• You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems
  
  

• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
• You have collected first experience in leading a team
• You demonstrate strong analytical skills and have a hands-on mentality
• You have knowledge of APIs and know the basics of Python and SQL
• You communicate confidently in Spanish and/or Portuguese
  
  

• Receive top-of-market equity and cash compensation.
• Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes.
• Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world.
• Make an impact and meaningfully shape an early-stage company.
• Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.
• Use the equipment of your choice including a meaningful home office set-up.
  
  

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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