Contract type: Full Time (37.5 hours) - Fixed Term (28/02/2027)

Location: Cardiff, Cardiff International Study Centre

Salary: £30,000 per annum

The post holder will be operationally managed by the Senior Data & Operations Coordinator. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

The post holder will report to the Deputy Director Student Experience and will line manage Data & Operations Coordinators and an Exams Officer for their specialist area in addition to carrying out administrative tasks. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, Central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

• Ownership of the Centre's definitive datasets and student results, ensuring accuracy and currency.
• Produce data driven reports for the Centre Director/other members of the team as requested.
• Development and maintenance of the Centre's annual 'Calendar of Governance/Business'.
• Act as secretary to relevant boards, meeting and committees, ensuring these are minuted.
• Ensure Study Group policies and standard operating procedures are implemented.
• Support management teams in preparation for quality assurance and enhancement activities.
• Coordinate and motivate the Data and Operations team to contribute to ensuring the best possible student outcomes and student experience.
• Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.

• Complete risk assessments for the ISC including annual fire risk assessments, any maternity risk assessments.
• Complete monthly health and safety checks, attend health and safety meetings, complete inductions for staff, ensure compliance with ISO 45001
• Fire safety - ensure rooms are in line with fire safety regulations, fire exit signs on doors, ensure fire marshals are on site, run fire drills twice per year.
• First aid - ensure first aider are on site, report any first aid incidents, order and maintain the first aid boxes and defibrillator.

Assessments & Academic Administration

• Work with centre management to oversee implementation of standards and regulations.
• Organise the release of assessment screens termly.
• Organise and assist with invigilation of assessments.
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.

Compliance

• Act as Visa lead for the Centre and have a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre. Attend monthly visa lead meetings organised by the central team.
• Organise student registration at all intake points, including late arrivals to ensure student records are

General

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assist in organising and delivering student events such as induction, transition and enrichment activities.
• Be responsible for ordering for the ISC (e.g. classroom and office resources).
• Assist in reviewing policies and updating local procedures, as required.
• Undertake any part of the administrative tasks and cover for members of the Student Experience team as required.
• Foster productive relationships with internal and external stakeholders.
• Any other duties as required by the Deputy Director Student Experience or Centre Director.

ABOUT YOU

• Bachelor's degree (or equivalent experience to demonstrate ability to work and think independently)
• Administration or management training or qualification
• Higher level safeguarding training (desirable)
• Line management of staff
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.