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Job Description

Job Title\n\nSenior De-Looping Planner\n\nSalary\n\nOur salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.\n\nLocation\n\nBirmingham / Tipton\n\nOur Company\n\nDoocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation.

If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here.\n\nThe Role\n\nThe Senior De-Looping Planner is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders and local authorities to facilitate smooth operations and minimise disruptions cause by de-looping.\n\nResponsibilities\n\n * Lead daily de-looping calls to review current and upcoming work, ensuring progress is on target and updates are shared with customers\n\n * Manage and prioritise 2hr/4hr defects, ensuring timely resolution\n\n * Liaise directly with customers via phone and email, providing updates, resolving queries and maintaining satisfaction within agreed SLAs\n\n * Coordinate planning meetings with the Planning Manager and contractors to ensure smooth delivery of works\n\n * Schedule and manage survey and excavation appointments, updating diaries for surveyors and communicating times to all parties\n\n * Track and update customer complaints and enquiries, ensuring accurate records and timely follow-up through internal reporting systems\n\n * Conduct customer close-outs to confirm satisfaction and compliance with client standards\n\n * Attend weekly performance and progress meetings to review targets and provide feedback\n\nPersonal Qualities\n\n * Highly organised\n\n * Strong communicator\n\n * Customer-focused\n\n * Proactive\n\n * Detail-oriented\n\n * Calm under pressure\n\n * Team player\n\n * Adaptable and flexible\n\n * Reliable and accountable\n\n * Positive attitude\n\nTechnical Skills & Experience\n\n * Strong IT proficiency\n\n * Experience managing CRM or job management systems\n\n * Proven customer service experience\n\n * Ability to maintain high outbound call numbers\n\nQualifications & Training\n\n * GCSEs Grade 9-4 or equivalent\n\n * Comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint and Excel\n\nAdditional Information\n\nDoocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.\n\nPlease note that we operate with a supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.\n\nBy submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

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