Job Title: Senior Facilities and Security Manager (MAT Cover)

FIXED TERM CONTRACT 12 MONTH MATERNITY COVER - Needed ASAP

Location: Multi-site (Head Office and retail locations)

Department: Operations

Reports to: Director of Operations

Direct Reports:

• Facilities Manager
• Security Logistics Specialist
• Dotted Line: Office Manager and Executive Assistant

Purpose of the Position

The Senior Facilities and Security Manager is responsible for leading facilities operations, regulatory compliance (health & safety and fire safety), and security across all business locations, including retail sites and Head Office. The role also provides support on basic risk management and insurance-related matters.

This position focuses on safeguarding the organisation, its people, assets, and reputation by ensuring all locations are safe, compliant, and operating to a high standard. With support from a Facilities Manager, the role ensures consistent delivery of facilities excellence across all sites.

Working closely with cross-functional teams including Retail, Operations, HR, and Inventory, the role ensures a safe, secure, compliant, and resilient operating environment.

Key Responsibilities

Facilities Coordination & Operational Oversight

• Provide strategic oversight of facilities standards and operational readiness across all locations.
• Collaborate with the Facilities Manager to ensure sites are fully equipped and operationally effective.
• Oversee planned and reactive maintenance at a governance level, ensuring appropriate prioritisation and escalation.
• Act as the senior escalation point for facilities-related risks and operational issues.
• Monitor contractor and service provider performance, ensuring service level expectations are met.
• Partner with internal teams (e.g., IT, HR, Visual Merchandising, Projects) to integrate facilities requirements into operational changes and site updates.

Security

• Lead and continuously improve the organisation’s security strategy and governance framework.
• Oversee rota planning and performance of third-party security providers.
• Foster strong working relationships between operational teams and security partners.
• Deliver security awareness and training programmes across the business.
• Act as the escalation point for security incidents, supporting investigations and follow-up actions.
• Provide oversight for events, high-risk activities, and special projects as required.

Health & Safety

• Provide senior oversight of Health & Safety across all locations, ensuring consistency in policies and processes.
• Work with external consultants and internal stakeholders to maintain regulatory compliance.
• Oversee statutory safety roles such as fire wardens, first aiders, and emergency response teams.
• Lead crisis management in the event of serious incidents, ensuring effective communication and coordination.

Planning & Projects

• Support office relocations and space planning aligned with business needs.
• Collaborate with project teams on new site openings and developments, ensuring security, compliance, and risk considerations are met.

Insurance & Risk Management

(Supporting the Director of Operations as required)

• Assist with insurance documentation, renewals, and data collation.
• Support the preparation of operational information for audits and renewals.
• Coordinate with brokers and insurers on administrative matters, escalating strategic issues as appropriate.
• Track policy timelines and ensure documentation accuracy.
• Support incident reporting and related documentation.
• Escalate any emerging risks or compliance concerns to senior leadership.

Ideal Candidate

• Strong attention to detail with an appreciation for high operational standards
• Excellent communication and organisational skills
• Proactive and hands-on approach
• Ability to manage multiple priorities and work under pressure
• Strong team player with the ability to build effective working relationships
• High level of integrity and professionalism