Senior Financial Inclusion Officer

New Yesterday

Senior Financial Inclusion Advisor
West London | Social Housing Provider | Hybrid Working
Are you passionate about making a real difference in people’s lives? Do you have the expertise to help individuals maximise their income, sustain tenancies, and navigate complex welfare systems?
We’re partnering with a forward-thinking Housing Provider in West London to find a Senior Financial Inclusion Advisor who will play a key role in supporting residents and shaping financial inclusion services.
The Opportunity
This is more than just a job — it’s a chance to lead meaningful change.
You’ll be at the heart of a dynamic financial services team, helping customers overcome financial challenges while driving service improvements and influencing strategy.
What You’ll Be Doing
* Providing expert advice on welfare benefits and financial support options
* Handling complex benefit cases, including appeals and tribunal representation
* Leading financial inclusion initiatives and campaigns
* Supporting front-line teams with training and up-to-date legislative guidance
* Working closely with external partners (e.g. DWP, local authorities, support agencies)
* Analysing performance data to improve rent collection and customer outcomes
* Supporting customers with grant applications and financial assistance
* Enhancing digital resources and customer support materials
What We’re Looking For
* Experience in a customer-focused or administrative role
* Strong knowledge of welfare benefits and financial support systems
* Confidence using CRM systems and data to drive improvements
* Excellent problem-solving, negotiation, and decision-making skills
* Ability to manage complex cases with empathy and professionalism
Bonus if you have experience in:
* Rent arrears or income collection
* Performance analysis and reporting
The Person
You’ll be someone who:
* Communicates clearly and builds strong relationships
* Thrives in a fast-paced, people-focused environment
* Is highly organised with strong attention to detail
* Takes ownership and shows resilience in challenging situations
* Is passionate about delivering excellent customer outcomes
Apply
Location:
Hounslow, Greater London
Salary:
£38,450 /annum
Job Type:
FullTime
Category:
Public Sector

We found some similar jobs based on your search